On Monday, an outage in AWS’s US-East-1 region caused widespread disruption across the internet, impacting everything from major consumer apps to enterprise platforms.

The root cause: a DNS resolution failure within the EC2 internal network of US-East-1. That failure cascaded through dependent services, creating a backlog of unserviced requests that further delayed recovery. In short, it was a mess.

At ALTR, we don’t see incidents like this as surprising, rather a critical reminder. Relying on a single region, even with multiple availability zones, remains a risk. That’s why our platform is built from the ground up as a multi-region, fault-tolerant SaaS platform.

ALTR’s Resilience by Design

Our architecture ensures that if one region experiences an outage, your data protection, audit, and access controls continue to function. We maintain a secondary failover region, and for most customers, the transition is automatic,  minimizing manual intervention and reducing downtime risk.

Why Multi-Region SaaS Architecture Must Be Part of Vendor Evaluation

This week’s outage underscores how concentrated risk persists, even among major cloud providers. US-East-1 is AWS’s oldest and most heavily loaded region and when it stumbles, many downstream services stumble with it.

When evaluating SaaS vendors, ask:

• Are they live in more than one region?
• Do they have automated failover between regions?
• Can operations continue seamlessly if one region becomes unavailable?
• Do they depend on a high-risk default region used by many other customers?

ALTR meets those criteria with multi-region deployment, seamless failover options, and independence from any single cloud region.

What This Means for Your Business

When your business depends on software providers, resilience must account for both vendor reliability and infrastructure stability. Even if your vendor maintains perfect uptime, running in only one region, especially one with a history of issues, exposes your business to unnecessary risk.

By contrast, vendors like ALTR that implement multi-region fault tolerance and automatic failover give you a stronger operational edge. That said, no system is immune. If your upstream platform (for example, Snowflake) experiences a regional failure, even the most resilient vendors are limited in what they can do.

True resilience requires alignment across all layers of your architecture — your primary systems, data protection vendors, and cloud region strategies.

For Existing ALTR Customers

If you’re already an ALTR customer, thank you for trusting our platform. If you have questions about your regional failover options, cloud region dependencies, or how our multi-region architecture applies to your specific deployment, please contact your ALTR account representative or support team.

We’re here to help ensure your configuration is optimized and your business remains as resilient as possible.